Residential Waste Hauler Services You Can Always Count On.

Frequently Asked Questions

Can I be rewarded for recommending Randy’s Trash service to friends or family?

If you’ve found our service to be commendable and you “spread the word”, yes, we want to thank you! You can receive 1 free month for each new residential customer you refer to Randy’s.

Can I change my container to a different size?

Absolutely - Randy's offers several convenient container sizes to meet the needs of our customers. If your needs change, you may contact us to look into other container options!

Can I put an old microwave in my trash or recycle cart?

A microwave is an appliance that needs to be processed for recycling. Appliances cannot go in the trash or recycle carts. Other such appliances include:

Does Randy's match competitor's pricing?

Not news, but we certainly want to remind our residential customers that Randy's will match our competitor's offer. Simply call 763-972-3335 and review the rates and services with one of our knowledgable customer service representatives. We appreciate your loyalty and welcome the opportunity to review the services you have prepaid for, as well as additional services you may need. Some restrictions do apply. Thank you.

Does the same truck pickup my garbage as does my yard waste?

MSW (Municipal Solid Waste) better known as “trash,” must remain separate. Trash, yard waste and recycling get disposed of at different facilities. These trucks may service your home on the same day, but they have different routes. Different routes mean different pickup times. So, you should keep your yard waste bags separate from the trash cart.

How do I dispose of my moving boxes?

Randy’s will take moving boxes and packing paper your first 2 weeks of service at no charge. Simply place the broken down bundles of boxes (no larger than 3 feet by 3 feet and bundled together) and bags of packing paper next to your cart on service day. Some restrictions apply. Please call our Customer Service Center at (763) 972-3335 with any questions.

I had another hauler knock at my door last night. The offer is unbelievably low. Can Randy’s help me analyze my service and assist me in the comparison?

We welcome this kind of opportunity. Often times another hauler will hire outside marketing firms to sell their services. If it appears too good to be true, it probably is. We do our best to be competitively priced and still offer the best service. We encourage you to call and allow one of Randy’s Customer Service representatives to review your service and pricing.

Is there a weight limit on the cart?

Yes, the cart has weight limitations based on its size and capacity, and the truck’s lift device also has weight limitations. In order to ensure the driver’s safety as well as the safe removal of your trash, you should not put bricks, rocks, sod, dirt, or any other such materials in your cart. They should only contain household trash.

My cart is broken, how do I get it replaced, and is there a charge to do so?

Your broken cart can be replaced by calling our service center. The cart delivery van schedule is not the same as your pickup day. Call our service center, and we will arrange for your cart replacement. There is no charge for carts broken under normal wear and tear.

My cart smells bad, what should I do?

The best way to clean your cart is to rinse it out with a hose. Soap and bleach can be used as cleaning and deodorizing agents.

What happens if I get my trash or recycle out late?

Randy’s will always offer to take double the volume the next week on your pickup day. If the cart is full, extra bags can be set on the side with no extra charges. Call our service center to arrange for double trash to be taken.

What items do I need to call ahead for pickup?

You need to call ahead for anything that doesn’t fit in your cart. In some cases we will have to send a different vehicle for pickup. Given a description of the item, Randy’s representatives can arrange for its removal. We do need all items to be brought to the curb.