Frequently Asked Questions

Staples/Rubber Bands and paperclips are fine to leave. We only ask for large metal binder clips and three ring binders to be removed.

Contracting with a National Association for Information Destruction (NAID) member like Randy’s Environmental Services Document Destruction Division to shred all discarded consumer information is the best way to comply with FACTA. Service can be arranged on a schedule that suits any home or office situation. It is the most economical alternative no matter how small or large the need. Most importantly, your documents are securely disposed by professionals who are insured, bonded, and trained in document shredding.

Contracting with a National Association for Information Destruction (NAID) member like Randy’s Environmental Services Document Destruction Division to shred all discarded medical information is the best way to comply with HIPAA. Service can be arranged on a schedule that suits any home or office situation. It is the most economical alternative no matter how small or large the need. Most importantly, your documents are securely disposed by professionals who are insured, bonded, and trained in document shredding.

Yes - just one hard-drive, CD or other electronic media device can contain thousands of data files.  Simply pressing the Delete key does NOT destroy the information.

FACTA provides for substantial civil liability. In some cases, consumers may be entitled to recover their actual damages sustained as a result of a violation of the rule which, in the case of identity theft, could be very large. In other cases, consumers may be able to recover statutory damages of up to $1,000. for each consumer affected by a violation of the rule.

Where large numbers of consumers are affected, they may be able to bring class actions seeking potentially massive statutory damages. If 1,000 consumers were affected, for example, a class action might seek up to one million in statutory damages. Courts are also authorized to award punitive damages in either an individual suit or a class action. Finally, a successful plaintiff, or class of plaintiffs, may recover reasonable attorney’s fees.

The federal government is also authorized to bring enforcement actions in federal court for violations of the disposal rule. In some cases, the government may bring an action in federal district court for up to $2,500. in penalties for each independent violation of the rule.

The states are also authorized to bring actions on behalf of their residents and, in appropriate cases, may recover up to $1,000. for each willful or negligent violation of the rule. In cases involving multiple violations, such statutory penalties might quickly add up to very large sums. As with private lawsuits, moreover, the state may recover its attorney’s fees, if successful in such an action.

GLBA stands for Gramm-Leach-Bliley Act (GLBA)

GLBA requires financial institutions to develop a written information security plan that describes how the company is prepared for, and plans to continue to protect clients’ nonpublic personal information. This requirement also applies to information of those no longer consumers of the financial institution. This plan must include:

• Denoting at least one employee to manage the safeguards,
• Constructing a thorough [risk management] on each department handling the nonpublic information,
• Develop, monitor, and test a program to secure the information, and
• Change the safeguards as needed with the changes in how information is collected, stored, and used.

Furthermore, financial institutions must provide their clients with a privacy notice that explains what information the company gathers about the client, where this information is shared, and how the company safeguards that information. This privacy notice must be given to the client prior to entering into an agreement to do business.

We’ll work hard to try to accommodate your dumpster needs. Based on the large demand for dumpsters, especially during the warmer weather, we may need to limit the time allowed for each rental. Additional rental day-charges could incur. Please feel free to discuss your questions and concerns with our customer service representative.

We certainly will do our best to accommodate your needs, but once the job has commenced, there may be additional charges if the order is changed.

To help determine the size you may need, calculate the volume of your load. Here’s how: Multiply the Width in feet x the Height in feet x the Length in feet and divide by 27 to get cubic yards. Keep in mind that when you load the dumpster larger pieces will make a difference in the ability to fit all items into the dumpster. All items must be contained within the dumpster level full.

Not anymore! We offer Single Stream Recycling. There is no more sorting of recyclables required. Go ahead and mix all the traditional recyclables together, and we’ll sort it for you in our State of the Art Recycling Facility.

Place the item outside your building, preferably near your trash dumpster. Contact us, and we will send a truck out to pick it up for you.

A television is one of the electronic items that needs to be processed for recycling. Electronics cannot go in the trash. Other such electronics include:

• Computers
• Monitors
• Printers
• Copiers
• VCRs/DVD Players

You certainly can arrange for pickup of these items with Randy’s. Call our service department to arrange for an “Appliance & Electronics Truck” to pick up from your business. We also accept items like Electronics for recycling at our 3 public drop sites for a fee.

No problem. Simply contact us to request any additional pick-ups you need, and we will dispatch a truck for you.

Randy’s offers a curb-side collection of grass and leaves. Call our customer service department and schedule an on call pick up or set up the weekly service. Many cities have a compost site for their residents. Your needs for a large brush collection would have to be addressed with a tree service.

A microwave is an appliance that needs to be processed for recycling. Appliances cannot go in the trash or recycle carts. Other such appliances include:

• Air conditioners
• Dehumidifiers
• Dishwashers
• Dryers
• Freezers
• Furnaces Refrigerators
• Stoves
• Washers
• Water heaters
• Water softeners

You certainly can arrange for pickup of these items with Randy’s. Call our service department to arrange for an “Appliance & Electronics Truck” to pick up from your business. We also accept appliances for recycling at one of our three public drop sites for a fee.

Not news, but we certainly want to remind our residential customers that Randy's will match our competitor's offer.  Simply call 763-972-3335 and review the rates and services with one of our knowledgable customer service representatives.  We appreciate your loyalty and welcome the opportunity to review the services you have prepaid for, as well as additional services you may need.  Some restrictions do apply. Thank you.

We welcome this kind of opportunity. Often times another hauler will hire outside marketing firms to sell their services. If it appears too good to be true, it probably is. We do our best to be competitively priced and still offer the best service. We encourage you to call and allow one of Randy’s Customer Service representatives to review your service and pricing.

Your broken cart can be replaced by calling our service center. The cart delivery van schedule is not the same as your pickup day. Call our service center, and we will arrange for your cart replacement. There is no charge for carts broken under normal wear and tear.

Randy’s will always offer to take double the volume the next week on your pickup day. If the cart is full, extra bags can be set on the side with no extra charges. Call our service center to arrange for double trash to be taken.